Ajith Sridhar

Sr. Business Systems Analyst/UAT Coordinator

ajithsridhar15@gmail.com

 

·   Over 8 years of extensive experience in Business Analysis, Systems Analysis, Quality Analyst with proven ability to articulate business values in leads, campaign management and marketing

·   Functional experience with concentration on Use Case modeling using UML, Change Management, Ecommerce, mobile, Salesforce CRM, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.

·   Extensive experience User training, Training documentation

·   Experience developing dataflow diagram, data mapping to trace data flow at various access points from source to destination

·   Experience with end to end mobile implementation

·   Facilitate UAT sessions with business users, create and manage UAT scripts to help stakeholders walkthrough and test every step.

·   Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications.

·   Excellent business writing skills in writing Preliminary Investigation Report, System Requirements document, Systems Design Specification and System Requirement Change Request.

·   Excellent Training skills, facilitation, power point presentations, maintaining performance metrics, devising training documentation & communicating to users.

·   Strong understanding of information technology capabilities and dependencies, including platforms, content management, e-document strategies and process mapping.

·   Demonstrated high capacity to learn new technologies rapidly with no formal training.

·   Experience in conducting Joint Application Development (JAD) sessions with end-users, expert team, development and QA team for project meetings, walkthroughs and customer interviews.

·   Expert in Root Cause Analysis, Feasibility studies and Risk Assessment studies.

 

Education:

M.S in Computer Engineering (FDU NJ, 2008)

B.S in Electronics and Communication (VTU India, 2006)

 

TECHNICAL SKILLS

Operating System :Win 95/98/NT/2000/XP, UNIX

Languages: C, C++, SQL, HTML, SAS

Software/Database: MS-Access, Oracle PL/SQL, ASP.NET, SQL Server,DB2

Web technologies :HTML, CSS, Java, php

MS Office Suite :MS Word, MS Excel, MS PowerPoint (Office), Quality center

Web protocols:HTTP, TCP/IP, FTP

Modeling/mockup tools:       MS-Visio, Rational Rose, Invision for mockups, cacoo, axure

Methodologies:               SDLC, Object Oriented Analysis and Design (OOAD), Rational

Unified Process (RUP), Unified Modeling Language (UML),Rapid

            Application Development (RAD), Joint Application Development

PROFESSIONAL EXPERIENCE

Cushman & Wakefield NYC, NY                                                                             Jan 2015 – Present Sr Business Systems analyst/SFDC                                                                                                          

Cushman and Wakefield is the world’s largest commercial real estate firm operating in more than 60 countries. Project was focused on implementation of marketing and campaign process implementation to handle marketing channels related to line of service and integration with RCM, mailchimp

●        Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).

●        Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.

●        Worked closely with marketing to map the existing campaign and advertising management process and re-engineer to make it more efficient/streamlined

●        Worked with digital marketing to gather requirements for ad management, leads, campaign tracking and reporting

●        Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level. 

●        Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.

●        Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of the Business and IT Processes.

●        Facilitated UAT with business users, developed UAT scripts with required level of details

 

 

Hertz Corp. Park Ridge–NJ

Sr Business Analyst/QA Analyst                                                                     Aug 2010 – Dec 2014                                        

 

Hertz is the largest general use car rental brand in the world, and the number one airport car rental brand in the U.S. The scope of the current project included implementation of leads management for hertz business and a complete redesign of hertz, hertz Rent to Buy division

Project focus was to implement Adobe AEM to handle digital marketing content change requests, asset management and help them manage marketing campaigns effectively in a timely manner.

 

Responsibilities

●        Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).

●        Designed and developed Use Cases, Data flow diagram, Activity Diagrams, Sequence Diagrams, OOD using UML

●        Worked closely with stakeholders and digital marketing to define AEM workflows, securities, roles, approval process and asset management structure

●        Developed screen mockups on Invision, Balasmiq, Axure, visio for mobile responsive design implementation, leads management systems to depict the UI interaction of the user with the system

●        Worked on multiple end to end implementation of AEM (Adobe CQ)

●        Worked closely with sales and marketing to gather requirements on various channels, line of service, campaign types, ROI tracking and reporting as for digital ads

●        Extensive experience in interacting/working with stakeholders, business users in various point of sales ( POS) including Germany, France, London, Australia

●        Extensive experience in facilitating UAT, regression testing, smoke test, functional testing, integration testing, create test scripts to test various scenarios.

●        Used quality center, Jira to log, track report defect through defect life cycle

●        Worked closely with developers on API documentation and implementation project which acts as a feed channel to ios and android apps

●        Conducted User training sessions, created user training documents and bring them up to speed on new changes to the system

●        Experience working with POS specific requirements including dialects, currencies, units local to the region

●        Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them

●        Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.

●        Experience testing native and web based mobile application on devices and emulators

●        Worked closely with developers in implementation cycle to explain technical specifications specific to the project

●        Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.

●        Worked extensively with Mercury quality center

●        Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.

●        Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Environment: Visio, Salesforce, Adobe AEM, Java, Windows, Jira, Quality center, Confluence, LAMP, Laravel

Mercedes Benz USA. Montvale NJ                                                    Sep 2009- Jul 2010     Sr. Systems Analyst

 

Mercedes Benz is the leading automaker in the world. The project involved reengineering of the complex online build your own system and test the same, plugging all the gaps of the old system and creating better usability and portability. It also involved enhancement of the web application for accommodation of changing business and regulatory requirements. The project scope also included integrating complex applications to the MB financial to mbusa main site along with enhancements to user interface

 

Responsibilities:

●        Interfaced with the client as part of the Requirements Engineering team to finalize CRM ( SFDC) project scope

●        Facilitated JAD Sessions and gathered Business Requirements

●        Assisted the PM in developing Use Cases, project plans and also managed changes to the scope of the project.

●        Experience working on mobile initiative projects

●        Gathered Salesforce user security requirement, managed users and user roles

●        Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.

●        Conducted interviews with end-users to collect requirement and business process information.

●        Developed business process models in RUP to document existing and future business processes.

●        Performed extensive Requirement Analysis including data analysis and gap analysis.

●        Designed and developed project document templates based on SDLC methodology.

●        Developed business requirement specification documents as well as high-level project plan.

●        Worked with Rational Clear quest for defect management

●        Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts.

●        Relieved pressure off the PM by maintaining artifacts and portions of the project binder.

●        Documented and delivered Functional Specification Document to the project team.

●        Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.

●        Participated in the logical and physical design sessions, assisted and developed high and low level design documents.

●        Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.

●        Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.

●        Conducted User Acceptance Testing (UAT).

 

Environment: Microsoft Office Suite, Casewise modeller, Borland CaliberRM, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, J2EE, VBScript, C#. DOORS, C++, NET, ASP.NET, Business Objects, Quality Center

Microsoft Corporation, Redmond, WA                                                       Jan 2008 – Aug 2009       Business Analyst

The channels content management Team is responsible for managing content, publishing content on msn sites across different channels like Latino, health, Kids, Lifestyle, Travel @ msn.com.  The mission of this team is to drive web application excellence into production by providing web content management leadership using Bedrock and Shuttle.

Responsibilities

●        Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).

●        Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.

●        Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level. 

●        Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.

●        Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of the Business and IT Processes.

●        Followed a structured approach to organize Requirements into logical groupings of essential Business Processes, Business Rules, and Information needs that insures any Critical Requirements are not missed

●        Managed and traced requirements using Rational requisite pro

 

Environment: Rational Enterprise Suite (Rose, RequisitePro, ClearCase, ClearQuest), Visual Basic, SQL, SQL Server, Oracle, C#.Net, WebLogic, DOORS, J2EE, Java, HTML, Windows Forms, Web Forms, LoadRunner, WinRunner